FAQ

Frequently asked questions

Quick answers about plans, the free trial, security, and what's incuded. Don't see your question? Contact us.

About the product

What is Abacus & Olive?

A personal financial management app built to give you a full, organized view of your money — accounts, credit cards, bills, savings, and longer-term projections — in one place. It's the result of 20+ years of refining a personal system by hand, finally turned into a tool anyone can use.

Who is it for?

Anyone who wants more clarity over their household finances — from someone tracking only a checking account and a few bills, to someone projecting decades of mortgage and retirement scenarios. You can use as little or as much of the app as fits your life.

Is it for couples and families?

Yes. Premium includes household sharing so partners can collaborate on the same financial picture, and parents can walk children through how the family actually runs.


Pricing & Plans

What's included in Basic vs Premium?

Basic includes the core daily-management tabs: checking, accounts, credit cards, and bills. Premium unlocks every tab — projections, real estate, household sharing, net worth dashboard, OCR, and the full set of long-term planning features. See the Pricing page for the side-by-side.

How does the 90-day free trial work?

Every new account gets the first 90 days free. We collect your card up front but don't charge it until day 91 — so you have three months to decide. Cancel anytime before then from your account and you won't be charged.

Do you offer a discount for paying annually?

Yes — annual plans come with a 17% discount versus monthly (roughly two months free).

Can I cancel any time?

Yes. Cancel from your account at any time. You keep access through the end of your paid period.

Will I be charged extra for OCR?

Premium includes 100 OCR pages per month at no extra cost. Pages beyond the 100 are $0.10 each. Most households never reach the included allowance.

Do you offer refunds?

Yes. Monthly subscriptions have a 7-day refund window from the most recent charge. Annual subscriptions have a 30-day refund window from purchase. Email info@abacusandolive.com and we'll handle it, no questions asked.


Bring your own cloud

What is "Bring your own cloud"?

A storage option where you connect your own cloud account (Google Drive, OneDrive, or Dropbox) and Abacus & Olive reads and writes directly to your cloud instead of ours. You save 15% on either plan because we don't carry the storage cost — and your data lives in infrastructure you already control.

Which cloud providers can I connect?

Google Drive, Microsoft OneDrive, and Dropbox, at launch. You can switch between Hosted and BYOC any time from your account.


Security & privacy

Is my financial data secure?

Yes. The site uses HTTPS everywhere, payment processing is handled by Stripe (PCI-DSS compliant — we never see your card details), accounts support strong passwords and multi-factor authentication, and data is encrypted at rest and in transit.

Do you sell my data?

No. We do not sell or rent your personal or financial data to anyone. See our Privacy Policy for the full details on what we collect and why.

Do you connect directly to my bank?

Currently the app is designed for you to enter and import your data on your own terms, rather than via a continuous bank connection. Direct connectivity is on our roadmap.


Using the app

Can I import data from another app or my own spreadsheet?

Yes — most users start by importing existing balances, bills, and history.

Can I export my data?

Yes. Your data belongs to you. You can export it at any time.

Is there a mobile version?

The web app is fully responsive on phone and tablet. Native mobile is on the roadmap.

What happens if I forget my password?

Use the "Forgot password" link on the login page — we'll email a secure reset link to the address on file.

Can my children use Abacus & Olive?

Yes. Parents may provide limited access to children through household sharing features. Many families use Abacus & Olive to teach budgeting, saving, spending, and financial responsibility.

Do you offer educational programs for schools?

Yes. Abacus & Olive supports educational use cases for financial literacy instruction. Schools may use sample or student-created data to teach budgeting, account reconciliation, cash flow management, and long-term financial planning. Special educational pricing may be available.


Support

How do I contact support?

Email info@abacusandolive.com or use the contact form. We respond as quickly as we can.

Where can I leave a review?

Once you have an active account, you'll see an option in your account area to leave a review. We only publish reviews from real customers.


Disclaimers

Does Abacus & Olive give financial advice?

No. Abacus & Olive is an organizational tool — not financial, legal, or tax advice, and we are not your fiduciary. Decisions you make using the app are entirely yours. Please consult a qualified advisor for advice specific to your situation.

Ready to try Abacus & Olive?

90 days free, no card charged until day 91. Cancel any time.

Try free for 90 days